Who we are
Our website address is: https://buzzems.co.uk.
What we collect
We may collect and process the following categories of information about you:
- First name, last name, date of birth and gender
- Contact details, including telephone numbers and email address
- demographic information such as postcode and address
- credit/debit card details (although we do not retain complete payment card information)
- Your posts and messages on digital platforms/social media
- Your feedback and communication you exchange with us (eg emails, letters, calls, or logs of face to face interactions
- Your bookings
What we might send you
- We will send promotional emails if a client opted in to our email newsletter
- We will send notifications reminder email if clients opted in to our notification and reminder emails (such as appointment reminders)
- some emails are considered operational, and will be sent regardless of whether a client has opted out of communication preferences such as appointment confirmation
Confidentiality of processing
Buzz EMS shall ensure that any person who is authorised to access Customer Data shall be under an appropriate obligation of confidentiality. No other party than stated in this policy will have access to any personal data provided by our clients.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.